HELP24 provides accurate and timely problem resolution, twenty-four hours a day, seven days a week, and easy to use self-service tools.
Global HELP24 eSupport Portal
The HELP24 eSupport online portal is the best option to report any non-critical issues to HELP24.
Cases submitted via eSupport are quickly routed to the right HELP24 team member with the right skills to swiftly solve the problem.
Customers can also use eSupport to view their detailed case history, view case notes, submit secure attachments and sign up for email status updates for open cases. HELP24 eSupport is available 7x24, 365 days per year.
If you do not already have an eSupport customer ID, please email globalhelp24support@aciworldwide.com and request an eSupport Portal customer ID and password.
Access to the HELP24 eSupport Portal is through the log-in box on the right hand side of this page.
Global HELP24 By Email
Customers who are unable to access eSupport can still submit case inquiries online.
To submit a case inquiry directly to Global HELP24:
Or, to email HELP24 directly contact:
globalHELP24support@aciworldwide.com and include:
- customer name
- existing case number (if applicable)
- contact information
- detailed case and/or inquiry description
There is one exception for HELP24 email inquiries:
Email inquiries from the United States regarding Enterprise Banker should be directed to:
ebs-support@aciworldwide.com
Global HELP24 By Telephone
To report critical, priority 1 issues, the HELP24 call center is staffed 24x7x365 for all ACI supported products.
The call center can route and escalate priority 1 cases to HELP24 product specialists anywhere within ACI Worldwide.
Global telephone numbers are shown below. Customers calling from outside the countries listed can reach the Global HELP24 call center on +1 402 778 2900.
Argentina
0800 666 1320 |
Norway
00-800-494-42555 |
Australia
1300-308-005 |
Panama
00800 054 0516 |
Austria
00-800-494-42555 |
Peru
0800 54 640 |
Bahrain
00 973 1651 1871 |
Philippines
00-800-494-42555 |
Belgium
00-800-494-42555 |
Singapore
+65 67808 380 |
Brazil
0800-892-3002 |
Sweden
00-800-494-42555 |
Chile
188-800-801-019 |
Switzerland
00-800-494-42555 |
Colombia
01800-954-7516 |
Taiwan
00-800-494-42555 |
Denmark
00-800-494-42555 |
Thailand
001-800-494-42555 |
Ecuador
1800-102-035 |
UAE
+971 4 3912081 |
France
00-800-494-42555 |
United Kingdom
+44 (0) 845 351 2727 |
Germany
+44-11-3341-1320 |
US and Canada: Licensed Software Support
1-866-494-4255 |
Greece
+30 210 7475480 |
US and Canada: ACI On Demand
1-866-735-5565 |
India
000-800-100-1466 |
United States: Enterprise Banker Support
1-855-889-2281 |
Italy
+39 081 220 9711 |
Uruguay
0004-054-092 |
Mexico
01800-123-3438 |
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