As the number of bank cards and the number of payments made with these cards increase, so too have associated fraud levels including identity theft on cards, stealing of cards in transit/mail, physical theft, counterfeit and skimming. As such, card fraud has become a significant problem for the global retail banking sector.
Credit, debit and ATM cards continue to pose a high fraud risk to issuers – especially stolen, counterfeit and card-not present fraud due to skimming devices and data breaches.
ACI has helped some of the world’s leading card issuers implement risk management solutions that use a combination of rules-based systems and analytics technology to stop fraud in-flight, in real time at a POS or ATM
ACI Proactive Risk Manager is a complete enterprise fraud detection solution to manage risk across a financial institution’s business lines and customer accounts. Proactive Risk Manager combines the power of ACI Analytics including expertly defined rules with a variety of scoring methods for fast, accurate and flexible response to the evolving and growing nature of fraud. The system can operate in real time or in near-real time so financial institutions can prevent cross-channel fraud as it is attempted. Proactive Risk Manager enables users to track non-monetary and monetary transactions for a complete view of customer activity.
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ACI Case Manager offers users the flexibility to automate activities and processes across the complete life cycle of a fraud case. The solution is a basic framework that defines processes for researching and resolving cases, including investigation resources, time frames, escalation paths and alerts. ACI Case Manager also acts as a central repository for case activities to provide a complete history and fully centralized audit trail on all aspects of case resolution.
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