As an acquirers’ merchant base expands, both in size and geography, it becomes more exposed to merchant fraud. ACI provides a proven merchant fraud monitoring solution that detects unusual merchant activity as well as abnormal transaction activity at the cardholder level – helping acquirers limit their exposure from merchant fraud.
The ability to recognize fraudulent activity and learn from experience provides a proactive method to reduce losses incurred from merchant fraud. In the merchant environment, ACI can not only monitor for unusual or suspect merchant and ATM device activity, but can also target abnormal or irregular transaction activity at the cardholder level. Transactional data monitoring can be conducted for a particular merchant location or across an acquirer’s entire merchant base. Proactive Risk Manager also identifies subtle patterns of fraudulent behavior by comparing deposit and authorization activity against the merchant’s historical activity in these areas.
ACI Proactive Risk Manager is a complete enterprise fraud detection solution to manage risk across a financial institution’s business lines and customer accounts. Proactive Risk Manager combines the power of ACI Analytics including expertly defined rules with a variety of scoring methods for fast, accurate and flexible response to the evolving and growing nature of fraud. The system can operate in real time or in near-real time so financial institutions can prevent cross-channel fraud as it is attempted. Designed to help card issuers, merchants, acquirers and retail and wholesale banks, Proactive Risk Manager enables users to track non-monetary and monetary transactions for a complete view of customer activity.
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ACI Case Manager offers users the flexibility to automate activities and processes across the complete life cycle of a fraud case. The solution is a basic framework that defines processes for researching and resolving cases, including investigation resources, time frames, escalation paths and alerts. ACI Case Manager also acts as a central repository for case activities to provide a complete history and fully centralized audit trail on all aspects of case resolution.
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