Siam City Bank PCL uses BASE24-atm to manage new trends, channels and services in ATM transaction processing.
The Challenge
As one of Thailand’s most prominent banks offering a vast selection of services, Siam City Bank Public Company Limited (SCIB) continually seeks ways in which to grow its customer base, offer new products and services, and provide superior service to its existing customers.
When SCIB merged ATM card databases and decided to switch from a third-party ATM service to an in-house system, it required a solution that could securely manage large volumes of transactions. Since customer service is a main priority to SCIB, it wanted a secure, high availability system that would provide reliable 24x7 service to customers, as well as allow the bank to accommodate emerging and evolving trends, channels and services in the ATM transaction processing arena.
The Solution
SCIB selected BASE24-atm from ACI Worldwide to be implemented on HP’s NonStop platform. BASE24-atm is an integrated electronic funds transfer (EFT) processing and switching system that provides ATM device driving, transaction routing and authorization, host and interchange interfaces, settlement, management reporting, network control, and stored value functionality. The system provides SCIB with a high-performance, fault-tolerant solution to deliver services through ATMs, kiosks and self-service devices.
The Results
BASE24-atm’s fault tolerance, reliable 24x7 availability and security provide SCIB with a sophisticated ATM transaction processing system from a global leader in the industry, which enables SCIB to offer its customers the banking services they demand.
“ACI Worldwide and its solutions are known globally in the banking industry for providing institutions with expert products and services,” said Khanitta Yuvahong, first vice president at SCIB. “BASE24 is the solution that SCIB is confident will successfully improve our ATM services, giving us the ability to serve our customers in the best ways possible.”
With BASE24-atm, SCIB uses a single solution to manage ATM handling, ATM card management, automated transaction processing and switching and routing, and national switch network connectivity. Moreover, BASE24-atm provides SCIB with one of the most powerful systems available to efficiently process great volumes of transactions.
BASE24-atm provides unlimited hardware and software scalability, so SCIB can easily manage new market demand, mandates and acquisitions. SCIB can rapidly accommodate a growing environment by adding a new device or interchange within minutes — without experiencing downtime. And software changes also can be made quickly, without service interruption.
In its quest to strengthen its competitive edge and provide customers with superb customer service, SCIB has implemented a solution that will facilitate these goals as well as serve the organization well into the future.
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