ACI Worldwide - Support

As a leading provider of e-payment solutions, ACI’s commitment to customer satisfaction is brought to life through superior customer service and support. This includes on-site analysis, product documentation and product enhancements as well as our 24/7 customer hotline, HELP24.

HELP24 offers round-the-clock assistance to our customers across the globe, helping them resolve technical and operational issues when they arise. In addition to hotline assistance, our HELP24 Web site allows registered users to search an historical database of questions and fixes. In addition, customers can check the current status of any open case or add information to an existing case.

View Support Contact Information for ACI Communication Services (ICE), ACI Web Access Services (WebGate) and ACI Enterprise Security Services (SafeTGate).

Products distributed by ACI Worldwide but developed by partner companies, such as Ascert, ASG Software Solutions, GoldenGate, and Gresham Computing are supported by their respective companies. Please see the Partner Product Support listing for contact information.

Customers supported by a distributor or regional office can direct their inquiry directly to their distributor or to a specific regional office. Please see our Distributor Support listing for contact information.

Log-in to HELP24

Email HELP24

Local HELP24 telephone numbers

Comprehensive support services are available with every ACI product to help our customers’ systems operate at peak efficiency. ACI recognizes its obligation to protect our customers’ investment by providing resources and services before, during and after installation. Support services vary according to project status and fall into three groups:

Project Implementation Services
These services are available to customers implementing ACI products for the first time, installing additional products or taking advantage of a new release of software.

Product Support Services
These product support funded services are available to customers after a system has been installed and are based on the relevant product support category. An extensive team of support analysts and an appointed customer manager are available to assist customers.

Extended Services
These services allow our customers to customize their staffing requirements by choosing the technical resources that fit immediate and long-term needs. In addition, ACI offers a full set of production support services including system reviews and capacity planning.